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Policies and Procedures

Review our policies at Destiny's Event Planning to ensure a smooth and transparent experience. From event booking guidelines to cancellation policies, we believe in clear communication. Understand our commitment to client satisfaction and adherence to industry standards. Explore our policies page for a hassle-free and enjoyable planning process. Your peace of mind is our priority. -Mysite

Balloon Decor Policy

The following applies to all balloon decor jobs:

 

SOLE BALLOON ARTIST:

Destiny’s Event Planning will be the sole exclusive balloon decor provider for your event.  Any designers will be direct employees or subcontractors of the designated sole balloon artist used at the event.  By signing this agreement the client agrees that no other person or company, including but not limited to caterer, coordinator, planner, event designer, volunteers, professional or otherwise, shall provide balloon products or decor for the client’s event without the written notice and consent of DEP.  This is to protect our professional reputation and to ensure uniformity throughout your event.  Any exceptions must be approved in writing by DEP and exceptions are at the sole discretion of DEP.

 

DECOR PROTOTYPES:

Depending on the design, we will use our balloon decorating software to mockup an illustration of your request at no cost when possible.  Otherwise, we charge a fee for building you an example of a possible design for your event.  We do this for several reasons.  We often have to purchase supplies; we spend time building the prototype; we then photograph and email digital photos for your approval.  A 75.00 service fee for this service applies.  You may make up to three changes for the 75.00.  After three changes you will be charged an additional 75.00 service fee which gives you an additional three changes.  

 

MATERIAL GUARANTEE:

All materials are guaranteed as specified by the manufacturer.  If a supplier discontinued a product or manufacturer changed material types, DEP reserves the right to make any last minute changes at our discretion based on availability of materials at time of the event.  We reserve the right to substitute an item of like kind and quality.  

 

NO HELIUM:

We are no longer offering helium filled designs due to the high cost and supply shortage associated with acquiring helium in the current market.  Many helium designs can be adapted to air filled designs which last longer and offer unlimited decor possibilities.  

 

DISCLAIMER:

We use professional equipment and material as intended for its particular purpose within all designs.  To limit your risk of damage we recommend that all decor and items remain in the position and location they are ordered for, installed in or placed in.  Please do not use or place any decor designed for indoor use outdoors or outside of a covered 4-wall framed structure.

 

INCLEMENT WEATHER:

Destiny’s Event Planning shall not be responsible should weather conditions make it impossible to set up decor service, as described in this agreement.  This includes, but not limited to strong winds, rain or snow storms.  However, if inclement weather prevents delivery of agreed decor, a full refund will be issued promptly.

 

OUTDOOR DECOR: 

We use only the highest quality products and techniques to build your decor.  However, due to the general nature of balloons, we cannot guarantee that balloons will remain perfect and intact when used outdoors.  Most outdoor decor is still subject to popping, “frosting” or giggin/oxidation of the colors, and/or movement from the wind.  If specified DEP will do its best to be flexible with providing decor alternatives.  It is clearly understood that there will be no refunds or discounts for loss, breakage or failure to produce due to factors outside and beyond our control.

 

EXCLUSIVITY:

Due to the professional level of our designs, there will not be any other balloons from other vendor sources on the event site during scheduled setup time, including the inflation of balloons by volunteers.  If this occurs, DEP reserves the right to leave the job site for breach of contract.  Exceptions if the client and DEP agree prior to the event and it is written into the contract.  

 

DECOR EQUIPMENT:

All reusable non balloon equipment, including but not limited to frame, lighting, poles, fabric, etc, are the property of Destiny’s Event Planning and must remain onsite for pickup at a specified time and date.  Client is responsible for all losses due to theft, vandalism, misplacement or damage.  In the event that our equipment is damaged, misplaced, or stolen, the client agrees to be billed for the repair or replacement cose of the items(s).  Depending on the decor, we may be able to build decor items onto temporary equipment that can be purchased during the booking process.

General Policy

Please read these Decor policies (“Terms”, Terms of Service”) carefully before using any services provided by Destiny’s Event Planning (“DEP”).  Your use of Destiny's Event Planning services is conditioned upon your acceptance of and compliance with these terms.  These terms apply to all visitors, users, clients, customers, and others who wish to use our services.  

By using Destiny’s Event Planning you agree to be bound by these terms.  If you do not agree with any of these terms or any part of these terms we ask you not to use Destiny’s Event Planning services.  We reserve the right, at our sole discretion, to modify or replace these terms at any time.

 

RESERVATION OF SERVICES:

To reserve any services provided by Destiny’s Event Planning, the service agreement contract must be signed by the client and the deposit must be paid.  This includes the non-refundable retainer by all specified due dates.  The services’ cost will be the value shown on the invoice, and payment is due no later than one (1) day before the event date or taking possession of the rentals, whichever comes first.

 

SERVICE RETAINER: 

A $150.00 non-refundable deposit must be made at the time of booking DEP’s services.  The deposit obligates Destiny’s Event Planning to reserve your event dte and time and prevents other potential clients from booking.  The deposit is applied to the final balance and not billed as an additional cost.  

 

DEPOSITS:

All deposits are non-refundable.  The client must make a 50% deposit as indicated on the invoice by the stated due date to lock in the price and guarantee service availability.

 

PLANNING: 

As part of your order and at no additional charge, a total of 4 hours of planning are provided.  These hours include, but not limited to, your initial consultation, research, written proposal, and revisions, and related research.  Additional Planning times will be charged at a rate of $50.00 per hour if no planning package was purchased for the event. The activities include additional planning, but are not limited to research, modifications to order, auxiliary meetings, conversations via email, phone, or other design or event planning methods.  Site visits are $50.00 an hour including travel time.  Destiny’s Event Planning reserves the right to waive any fee and add additional consultation time for larger events or deemed necessary by Destiny’s EVent Planning.

 

BOOKING:

An event is ONLY considered “booked” after the non-refundable deposit is paid and the contract is signed and returned to Destiny’s Event Planning.  If the client allows quotes/invoices to expire, it is understood that the event date and time will be made available to other clients, and any discounts or special promotion applied will be removed and invalid.

 

PAYMENTS ACCEPTED:

Payments can be made online with a credit card (Mastercard, Visa, Discover, or AmEX), by  mobile apps such as Caspapp, Venmo, Paypal, Zelle, etc., cashiers check, company checks, or cash.

 

CREDIT/DEBIT CARD PAYMENTS:  

Payments made with credit cards will include a 3% non refundable processing fee.

 

DECOR EQUIPMENT:

All reusable equipment, including but not limited to frame, lighting, poles, fabric, etc. are the property of Destiny’s Event Planning and must remain onsite for pickup at a specified time and date.  The client is responsible for all losses due to theft, vandalism, misplacement, or damage. If our equipment is damaged, misplaced or stolen, the client agrees to be billed for the item’s repair or pay the replacement cost(s).  Depending on the decor, we may build decor items onto a disposable framework and a discount for breakdown charges will be removed from the invoice.  Otherwise, a breakdown and pick up charge will be applied to all invoices.  

 

PAYMENT POLICY:

All payments must be made according to the stated payment schedule.  75.00 nonrefundable deposit must be made at the time of booking.  A 50% payment of the invoice will need to be by the due date stated on the invoice.  Additional payment(s) dates will be listed on the invoice and must be paid by the date stated on the invoice.  However, final payment must be paid 24 hours before the event date.  Failure to make payments by the due date or on time may result in any or all of the following

  • Removal of all discounts, special promotions, complimentary services, etc.

  • Date opens up to other clients for the same date and time.

  • A 75.00 reinstatement fee will be applied to reschedule the date after non payment

  • Termination of contract

 

REFUND POLICY:

The client maintains the right to cancel at any time before the delivery date; however, a cancellation fee will apply.  Refunds will be calculated based on items purchased specifically for your event (including but not limited to custom designs, accessories if applicable) as well as accumulated time invested in your event. (including but not limited to site visits etc).  Refunds must be requested in writing by mail or email only. And will be processed within 14 business days from the time of receipt of the request.  Refunds total will be considered as follows:

  • The deposit is nonrefundable

  • Payments made with credit card includes a 3%  nonrefundable processing fee

  • Refunds requested more than four weeks before the event all monies minus the nonrefundable deposit will be paid.

  • Refunds requested less and four weeks before the event will be refunded on a % basis.

    • 3 weeks 75% minus items purchased for the event and the nonrefundable deposit

    • 2 weeks 50%   minus items purchased for the event and the nonrefundable deposit

    • 1 week 25%  minus items purchased for the event and the nonrefundable deposit

    • No refunds will be made within 24 hours of the event date and time.

    • No Refunds will be made after delivery has been made and accepted.  

 

CANCELLATION POLICY:

The client maintains the right to cancel at any time.  However a cancellation fee may apply if we have purchased supplies to build your decor, started working on your decor or turned away other clients to your event date and time.  If an event is canceled one of the following fees applies:

  • No 0% cancellation fee for orders canceled more than 14 days of the 

  • 25% cancellation fee for orders canceled from 14-7 days in advance of the event 

  • 50% cancelation fee for orders canceled less than 7 days in advance of the event 



 

VENUE: 

Rules and regulations of all event sites are the responsibility of the client.  The client shall provide a copy of all pertinent rules to us before securing our services.  Unless an event planner package has been invoiced.  

 

DELIVERY/SETUP/PICKUP:

Access to the event location must be secured and confirmed by the client to ensure timely setup.  Destiny’s Event Planning cannot be held responsible for delays (or incomplete decor) if a reasonable amount of time is not allowed to complete delivery/setup services.  Delivery to additional locations (i.e. hotel/home/church, etc.) not mentioned in the order will incur additional delivery and setup fees. In the event of setup or pickup delays caused by such parties as but not limited to the caterer, baker, venue, DJ, band, wedding party, a minimal additional fee of 50.00 per hour per onsite Destiny’s Event Planning staff member will be charged.

 

DELIVERY:

Decorating staff will arrive on-site at any time within the delivery/setup window.

 

SETUP:

Setup is included in the cost of decor unless otherwise specified on the client invoice and includes placement of all decor items (rental equipment or balloon decor) in a predetermined area or as seen fit by the delivery/setup team.

 

RETURN PICKUP:

Pick up staff will arrive onsite within the hour of the stated pickup time.  If the venue has any restrictions that may affect our ability to return pickup, including but not limited to specific closing time, the fee per hour policy, etc. in that case, it is the clients’ responsibility to make Destiny’s Event Planning aware of any restrictions.

 

ONSITE CHANGES:

Our mission is to make your and our decor look great.  If we cannot complete the decor as designed and planned due to unforeseen circumstances at the event venue or client preference.  In this case we will access a change fee if we incur any additional labor or material expense due to such changes.

 

ARRIVAL:

Access to event location must be secured and confirmed by the client to ensure timely setup.  Decorating staff will arrive on site within the hour of installation time specified.  Destiny’s Event Planning cannot be held responsible for delays or incomplete decor if a reasonable amount of time is not allowed to complete decor services as described in the agreement.

 

LIMITATION OF LIABILITY: 

Neither Destiny’s Event Planning nor the client will incur a liability to each other for failing to perform any obligation under this agreement if such failure results from a force majeure or any forces beyond reasonable control.  DEP is not responsible for severe inclement weather, acts of God or other situations that may cancel or postpone your event.  Please note Destiny’s Event Planning will make every effort to accommodate date changes as permitted by our schedule.  If incapacitating illness, injury or emergency to the agreed upon Destiny’s Event Planning shall substitute an artist with equal or greater skill at no additional cost to the client.  If no replacement can be found, DEP and client will be discharged of all obligations under this agreement, and all deposits returned.  We are not responsible for accidents or injuries related to our decor caused by mischief or mishandling by the client, guests, or site staff.  The client agrees to indemnify and hold Destiny’s Event Planning harmless of and from all claims, demands, losses, causes of action, damage, lawsuits, judgements, including attorney’s fees and costs, to the extent caused by or arising out of or relating to the work of Destiny’s Event Planning



Destiny’s Event Planning uses an electronic signature in place of a handwritten signature on paper.  By signing your name on a service contract you, being the lessee, contact person, lessee representative, or other individual assuming the role of the lessee, acknowledge that you have completely read and understand this contract and any and all accompanying addendum(s).  You understand that you are solely responsible for adhering to the terms set forth by in any service agreement and any and all accompanied addendum(s).

Privacy Policy

We guarantee that your credit card transactions are safe and secure.  You do not have to be concerned.  We also guarantee the safety of any information you provide us.

Your safety and security are important to us

 

What we will do with your personal information:

We are also very concerned about how other websites use our personal information.  The owner of Destiny’s Event Planning is committed to your privacy.  As a result, we will always make sure that any information you elect to provide us is kept confidential.  WE pledge that we will never provide that information to anyone who is not involved in the fulfillment of your service request and order.

 

We only use your email address and any other information you elect to provide us, to better serve you and to keep  you informed about changes in our site, services decor ideas and suggestions or new products and special pricing only available to our customers and newsletter members.  You can rest assured that your information is safe with us.  We look forward to serving you.

 

For each visitor to our web page, our web server does not collect information regarding your domain or email address.  We do not collect information on consumers who browse our web page.  With respect to cookies: we do not use cookies to store visitors preferences, record session information or any personal identifying information.

 

If you supply us with your postal address or telephone numbers on-line during your service reservation or order, you will only receive postal or telephone contact from us with information regarding orders you have placed online.

With respect to security, we always use industry standard encryption technologies when transferring and receiving consumer data exchanged with our site.  We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

 

If you feel that this site is not following its stated information policy, you may contact us at the contact information below. The federal trade commission by phone at 202-FTC-HELP (203-244-7844) or electronically at https://www.ftc.gov  

 

It is safe to use your credit card with us.  Paying your invoice at www.destinyseventplanning.com is extremely safe.  We guarantee you 100% safety when you use your credit card with us.  You must be on our secure server software on a completely separate compartment of our system and your computer must accept cookies or you will be unable to order.  That way we are able to guarantee your credit card purchase.  You will never have to pay for any unauthorized charges made to your card as a result of shopping with us at www.destinyseventplanning.com 

 

We make it safe because technology is secure and stable.  The software we use in the order compartment of our system (SSL) is the standard for this industry. All of the major browsers support it and promote how well it works at their websites and in their software.  The software takes the data that you provide sites and in their software.  The softwaretakes the data that you provide and encrypts it in a special coding system that can only be interpreted by our system in our office.  This system is actually safer than giving it out over the telephone or sending a fax.   

All the big guys are using the same software.  Companies like Amazon, ATT, Dell, etc. are using the same software.  They have millions of customers who safely shop without experiencing credit card fraud.  You can feel comfortable that the same precautions taken at the big companies are being taken here to ensure your card’s safety.

If you prefer to not use your credit card, we understand.  You can make payments by setting an appointment with us or by mailing to

Destiny’s Event Planning

1805 Pearl Harbor Way

Anderson, SC 29626

Remember to include your credit card information, cashiers check, company check, or money order in the envelope with your invoice number or call us at 864-933-9111.

 

CREDIT CARD GUARANTEE:

Based on the fair credit billing act passed by the U.S. Congress, your bank is not allowed to hold you liable for more than $50.00 of fraudulent charges.  If your bank should decide to exercise their right to hold you liable for that $50.00 Destiny’s Event Planning will reimburse you for that amount, up to the full amount of $50.00.  Destiny’s Event Planning will only cover your liability if the unauthorized use of your credit cards was caused by no fault of your own from purchases made with www.destinyseventplanning.com while using our SSL secure server.

 

In the event that you suffer a loss due to unauthorized use of the credit card, according to law, you must notify your credit card company immediately based on the reporting rules and procedures which they have provided you. 

Prop Rental Policy

The following applies to all party rental  jobs:

 

RENTAL OWNERSHIP:

The rental(s) is the property of the lessor and will remain the property of Destiny’s Event Planning.  Lessee agrees that the equipment leased is for lessee’s own use and said equipment is not to be loaned, sub-let, mortgaged, or in any other manner disposed of by lesse.  Lessee further agrees to be liable for any loss of said equipment by reason of fire, theft, or any other cause.  This is a short term single use rental lease, rental(s) are not for sale. 

 

LEASE AND DEPOSIT: 

The lease for rental(s) will be the value indicated on the invoice and the lessor will be paid prior to the lessee event date or taking possession of the equipment whichever comes first.  All rental rates are based on a 24 hour rental period unless otherwise stated on the invoice.  Longer rental terms are available at an additional charge.  The lessee will pay a deposit as indicated on the invoice before taking possession of equipment.  The lesser will be refunded the deposit to lessee at the end of the term providing that the lessee has performed all of the lessee’s obligations as outlined in this agreement.

 

RIGHT TO USE:

Destiny’s Event Planning is not responsible for bad weather, disruption of electrical services and/or unfavorable conditions that may arise and no charges or fees will be reimbursed as a result.  Rental(s) shall not be removed from designated location once items are placed by delivery crew without the written consent of the lessor.  Lessee willimmediately discontinue use of the rental(s) should it at any time, while in the lessee’s possession become unsafe or in a state of disrepair and shall immediately notify lessor that the equipment is unsafe and in disrepair.

 

USE OF RENTAL:

All rental(s) shall be used for the purpose for which it was designed at the designated address for the stated period for said equipment was manufactured and intended.  There will be no standing on or sitting on the arms of the chairs.  Rental(s) must not be altered, modified or serve as an attachment point for anything that cannot be easily removed without damaging the functional capacity or economical value of the equipment.  Rental(s) must be returned with all attachments, accessories and parts in the same condition as originally received.  Please do not place any equipment outdoors outside of covered 4-wall framed structures (wall covered tent).

 

DELIVERY OF RENTAL(S):

Lessee shall be present onsite during delivery and installation to personally inspected the rented property to find it to be in good working and unbroken condition when received.  It is the lessee sole responsibility to ensure the event space is suitable and appropriate for safe delivery and installation of all rental(s).  If the event venue has more than 4 exterior or interior steps, ,no access ramp or accessible elevator and the event space is not on the main floor please tell us.  It affect the scheduling, the number of crew members assigned to the delivery and possible pricing.  We do not allow any  non-emplouees to assist with the lifting of any rental item, therefore this could severely affect our ability to complete the time setup result in an additional delivery cost of up to $200.00.  No refunds will be granted on rentals whether used or not oce they have left our warehouse.

 

LOSS AND DAMAGE:

If the rental(s) are lost, stolen, or damaged, lessee will pay Destiny’s Event Planning the current market cost to replace or repair any and all rental(s) lost stolen or damaged.  Lessee will be responsible for loss of or damage of the rental(s) caused by reckless, careless, or abusive operationor use of the equipment and loss or damage caused by dishonesty of the event guest, venue staff, or any person whom is present at the time damage or lost occurs.  Any damages done to the rental(s) during the party will be charged to the lessee, Damages are including but not limited to breaking, holes, stains from food or clothing, chips in the paint.  Any deposit or credit pre authorization will immediately be applied towards the full replacement or repair value of any damage, lost or stolen equipment.

 

STAINING WARNING:

Due to the staining nature of some materials we ask that person(s) take caution when the following are involved.  This includes but is not limited to curry (food), ink, marker, coffee, red wine, etc.These hazards will cause permanent damage to the rentals and lessee will be responsible for the full replacement value of the rented item and/or assessed a $250.00 cleaning fee if the unit is determined not to be permanently damaged. 

 

HOLD HARMLESS PROVISIONS:

Lessee agrees to indemnify and hold Destiny’s Event Planning harmless from any and all claim, actions, suits, proceedings, cost, expenses, fees, damages, and liabilities, including but not limited to reasonable attorney’s fees and costs, arising by reason of injury, damage, ior death to persons or property in connection with or resulting from the use of the leased equipment.  This includes, but is not limited to the manufacture, selection, delivery, possession, use, operation, or return of the equipment.  Lessee hereby releases and holds harmless Destiny’s Event Planning from injuries or damages incurred as a result of the use of the leased equipment.  Destiny’s Event Planning cannot under any circumstances, be held liable for injuries as a result of inappropriate use, God, nature, or other conditions beyond our control or knowledge.  Lessee also agrees to indemnify and hold harmless Destiny’s Event Planning from any loss, damage, theft, or destruction of the equipment during the term of the lease and any extensions thereof.

 

DISCLAIMER OF WARRANTIES:

Destiny’s Event Planning makes  no warranty of any kind, either express or implied, as to the condition of or performance of any leased equipment and lessee agrees to immediately cease use of the equipment and contact Destiny’s Event Planning if any of the lease equipment develops any indication defect or improper working conditions. Lessee agrees to use the equipment at lessees own risk.

 

BREACH/INDEMNITY/ARBITRATION:

In the event that lessee breaches any of the terms of this lease, that lessee will for all consequential damages and further indemnify Destiny’s Event Planning for all costs incurred by Destiny’s Event Planning incurred in enforcing the terms of the lease or in defending any claim or lawsuit arising out of the operation of said equipment, including the amount of any judgment, attorney’s fees and costs.  If Destiny’s Event Planning determines, within its own discretion, that lessee has failed, in any way, to observe or comply wit the conditions of the lease, Destiny’s Event Planning may exercise any of the following remedies:

  • Termination of this agreement

  • Reenter property and retake the equipment

  • Declare any outstanding rent and charges immediately due and payable and initiate whatever league proceedings necessary to recover said equipment or monies

  • Pursue any additional remedies available by law.

If conflict arises, Destiny’s Event Planning and lessee will abide by the South Carolina state laws and forgo filing a lawsuit to solve the dispute.

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